CORE PURPOSE OF THE JOB

The COO will be responsible for driving strategic and operational excellence across the bank’s revenue streams, locations, and core banking functions. This role involves leading key divisions, including Advances, Deposits, Transactional Banking, Forex, Wealth, Retail, SME, Corporate, Electronic Banking, Central Operations and Digitalization. Working closely with the CEO, the COO will contribute to the Bank’s strategic direction while ensuring effective execution and operational oversight.

MAIN FUNCTIONS OF THE JOB

Strategic Development & Execution

• Drive the development and implementation of business strategy, ensuring alignment with organizational
• Provide insights into market trends, regulatory changes, and business
• Influence strategic and operational policies to enhance efficiency and

Operational Excellence & Financial Performance

• Lead key business functions to ensure operational efficiency, profitability, and
• Monitor and manage financial budgets, ensuring cost-effectiveness and
• Oversee credit approvals, risk management, and capital adequacy

Business Growth & Customer Engagement

• Develop and implement corporate and retail banking strategies to enhance revenue
• Build and maintain strong relationships with clients and
• Spearhead product and service innovation to enhance customer

Digitalisation

• Ensures the delivery of these key projects: Corporate Banking, TB Account Opening, Investment Account Opening, Finance Portal Integration, Finance Portal Decisioning.
• Ensures the delivery of DT projects relating to new products, enhanced services, industry modifications or customer requirements.

Risk & Change Management

• Identify and mitigate operational and reputational
• Lead change management initiatives to ensure seamless business

Leadership & Talent Development

• Build and mentor a high-performing team, fostering a culture of excellence and
• Drive succession planning and leadership development
• Promote a positive organizational culture and strong governance

Business Representation

• Represent the Bank at board meetings, industry forums, and strategic events locally and
• Participate in local and international research and development

QUALIFICATIONS

• Chartered Accountant or similar postgraduate
• BCom Degree (Honors) or similar
• Project management certification
• An MBA qualification will be an advantage

PREFERRED EXPERIENCE

• At least 10 years in Banking related to financial/management accounting of which at least 5 years were at a senior management level or Executive level

KNOWLEDGE

• Core Banking systems
• Microsoft Office and report writer applications
• Budgeting processes

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.