CORE PURPOSE OF THE JOB

The Application Operations Administrator will be responsible for the administration, configuration, and support of Office 365 applications and services. This role involves managing user accounts, troubleshooting issues, implementing updates, and ensuring the overall health and security of the Office 365 environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work collaboratively in a dynamic team.

MAIN FUNCTIONS OF THE JOB

 

Office 365 Administration

• Manage and maintain Office 365 services including Exchange Online, SharePoint Online, Teams, and
• Configure and manage user accounts, licenses, and
• Monitor service health, performance, and usage reports to ensure optimal
• Implement and manage security settings, compliance policies, and data protection

Application Support

 

• Provide technical support and troubleshooting for Office 365 applications and
• Collaborate with internal teams and external vendors to resolve complex issues and escalate as
• Perform regular system backups, updates, and patches to ensure application stability and

Configuration and Deployment

 

• Assist with the deployment and configuration of new Office 365 features and
• Develop and document standard operating procedures for Office 365 management and
• Conduct training sessions for end-users and create user guides or training materials as

Reporting and Documentation

 

• Generate and review reports on system usage, performance, and
• Maintain up-to-date documentation on configurations, changes, and
• Analyze trends and provide recommendations for improvements and

QUALIFICATIONS

 

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work

experience.

• Relevant certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert) are a

PREFERRED EXPERIENCE

 

Proven experience with Office 365 administration and support.

KNOWLEDGE

 

• Strong understanding of Office 365 services, including Exchange Online, SharePoint, Teams, and
• Familiarity with PowerShell scripting for Office 365
• Knowledge of ITIL processes and best
• Excellent problem-solving and analytical
• Strong communication skills, both verbal and
• Ability to work independently and as part of a

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.