Junior Core Technician – SSJCT

Junior Core Technician

Educational Qualifications and Requirements:

• A high school Certificate or equivalent is required.
• Mikrotik Certification
• A+ (Advantageous)
• M+ (Advantageous)
• Valid Driver’s License (A must)

Duties

• Attending to priority client’s connections and queries.
• Mikrotik*
• Installing equipment for wifi connectivity.
• Conducting site surveys.
• Doing projections.
• Doing repairs and related services.
• Providing support through the designated support channels to our clients.
• Assist clients telephonically and on site.
• Providing support to senior and junior staff members as and when required.
• Providing general assistance to all the departments as and when needed.
• Collecting cash from clients and submitting it to the office for processing as and when needed.
• Complying with regulations as set out in this employment contract well as the annexures.
• Upholding the good spirit and purport of the company by always conducting yourself in a manner which is in-line with the core principles and values of the company.

Soft Skills:

• Teamwork and collaboration skills to work with other IT professionals and departments.
• Adaptability to stay updated with evolving technology and software.
• Professionalism and a strong work ethic.
• Customer-Focused Attitude:

 Support Desk

Educational Qualifications and Requirements:

• A high school Certificate or equivalent is required.
• CompTIA A+, CompTIA Network+, CompTIA Security+,
• Microsoft Certified Desktop Support Technician (MCDST), and others Technical Skills
• Valid Driver’s License (A must)
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with operating systems like Windows, macOS, Andriod & Mikrotik.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Mikrotik experience.
• Email issues POP and IMAP.
• VoIP setup and troubleshooting.
• Understanding of hardware components and peripherals, such as desktops, laptops, printers, and mobile devices.
• Experience with remote desktop support tools and software.

Customer Service Skills:

• Strong interpersonal and communication skills, both written and verbal.
• Patience and empathy when dealing with end-users who may have varying levels of technical expertise.
• Active listening skills to understand and diagnose user issues effectively.
• Ability to provide clear and concise instructions to end-users.

Problem-Solving Skills:

Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.

The capability to adapt and find solutions quickly in a fast-paced environment.

Knowledge of common troubleshooting methodologies and techniques.

Organizational Skills:

Efficient time management to prioritize and handle multiple support requests simultaneously.

Proper documentation of support requests, solutions, and relevant information for future reference

Soft Skills:

• Teamwork and collaboration skills to work with other IT professionals and departments.
• Adaptability to stay updated with evolving technology and software.
• Professionalism and a strong work ethic.

Customer-Focused Attitude:

A commitment to providing excellent customer service and ensuring end-users’ satisfaction.

Physical Requirements:

The ability to lift and move computer equipment and peripherals when necessary.

Knowledge of Company Policies:

Understanding and adherence to the organization’s IT policies and security protocols.

Security Awareness:

Awareness of cyber security best practices to help end-users avoid common security threats and risks.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.