Main job function
- Support Desk Technician
Educational Qualifications and Requirements:
- A high school Certificate or equivalent is required.
- CompTIA A+, CompTIA Network+, CompTIA Security+,
- Microsoft Certified Desktop Support Technician (MCDST), and others Technical Skills
- Valid Driver’s License (A must)
- Proficiency in troubleshooting and resolving hardware and software issues.
- Familiarity with operating systems like Windows, macOS, Andriod & Mikrotik.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
- Mikrotik experience.
- Email issues POP and IMAP.
- VoIP setup and troubleshooting.
- Understanding of hardware components and peripherals, such as desktops, laptops, printers, and mobile devices.
- Experience with remote desktop support tools and software.
Customer Service Skills:
- Strong interpersonal and communication skills, both written and verbal.
- Patience and empathy when dealing with end-users who may have varying levels of technical expertise.
- Active listening skills to understand and diagnose user issues effectively.
- Ability to provide clear and concise instructions to end-users.
Problem-Solving Skills:
Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.
The capability to adapt and find solutions quickly in a fast-paced environment.
Knowledge of common troubleshooting methodologies and techniques.
Organizational Skills:
Efficient time management to prioritize and handle multiple support requests simultaneously.
Proper documentation of support requests, solutions, and relevant information for future reference
Soft Skills:
- Teamwork and collaboration skills to work with other IT professionals and departments.
- Adaptability to stay updated with evolving technology and software.
- Professionalism and a strong work ethic.
Customer-Focused Attitude:
A commitment to providing excellent customer service and ensuring end-users’ satisfaction.
Physical Requirements:
The ability to lift and move computer equipment and peripherals when necessary.
Knowledge of Company Policies:
Understanding and adherence to the organization’s IT policies and security protocols.
Security Awareness:
Awareness of cyber security best practices to help end-users avoid common security threats and risks.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to SharonSmit@armstrongappointments.com