Main job function
This role will own Customer solutions for standard and non-standard requirements. Internal Technical focus 60%, external Customer focus 40%. Engineering background with growth into the architecture function would be key. This is a full-time role based in Umhlanga, Durban and form part of the core Architecture function within the business
Key Responsibilities:
Pre-Sales, Sales and Customer interface
Responsible for solution feasibility, qualification and articulation
Determination of internal and external technology/technical, pricing and vendor requirements for solutions
Production and provision of customer design requirements
Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
Provide technical and solutions support for our sales team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
Internal engagements with sales and project teams
External engagements with customers and suppliers
Technical interface
Consult with the technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet customer requirements
Ensuring compliance with client’s architecture and engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD)
Technical oversight of the development and delivery of the Solution over the project lifecycle
Analysis of infrastructure resource utilization, trending, and capacity planning
Internal engagements with engineering teams
Operations interface
Production and provision of complete solutions delivery and support packs in line with operations (Delivery and Support) requirements
Internal engagements with support teams
Work both individually and as part of a team where appropriate
Fulfil any training and/or examination requirements as per clients’ skills and certification matrix
Participating in and contributing to internal and external meetings as required
Be willing to carry out or assist with such tasks as may be required to achieve deliverables
Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects
Always be a professional and courteous representative for the company
Key Relationships
Internal sales, operations and engineering teams
Suppliers and third-party vendors
Customers engineering teams
Role Potential
Increase in the scope of customers and/or solution complexities with additional experience, and improved knowledge of the client’s portfolio of services and customers.
More in-depth involvement in the product development area of the business with increased responsibilities.
Necessary Experience and/or Qualification
5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
5+ years of Technical Engineering experience
Relevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or Azure
Deep technical understanding of networking, voice and secure cloud products and services
Knowledge and experience of physical network infrastructure
Experience in communicating complex technical solutions directly with customers
Experience in articulating technical designs and requirements in a structured format
Personal Skills/Competencies Required
Excellent written and verbal communication skills
Excellent Visio skill in creating diagrams both internal and external facing
Excellent documentation and technical design documentation skills
Technical and strong analytical skills required
Creative approach to problem solving
Interpersonal communication and customer service skills
Self-motivated, project and account management experience
Travel to prospective customer’s sites as necessary
Ability to follow standard engineering principles and practices
Able to create strong relationships with customers
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Sharonsmit@armstrongappointments.com