Main job function
- Experience in Southern Africa Inbound Tour Operating (5 years Southern Africa expertise preferable)
- CRM & Operating systems experience
- Travel sales experience – direct to internal business client
- Supplier communications and booking experience
- Product Knowledge, Innovation, and Development
- E-marketing and Social Media exposure an advantage
- Southern African travel experience preferable
Qualifications
- Matric
- Tertiary Education with preference given to those with a diploma or degree in travel and tourism
| · Excellent communicator both written and verbal (listening, questioning, probing, etc)
· MS Office & business systems · Aptitude to learn and translate into performance · Excellent Administration Skills · Organizational skills / time & task management · Decision making · Numerical skills · Negotiation · Problem solving · Influencing · Relationship Management |
| Functional Responsibilities |
| · Handling all quote enquiries, with a view to the highest conversion rate possible
o Handling all individual quotes from query stage through to the operational stage, with special emphasis on internal client sales and relationship management o Delivering & maintaining service excellence to our guests and internal client. o Accountable for daily processing and distribution of all relevant Bespoke FIT and/or Classic (brochure) program incoming requests, monitor and maintain same day turnaround. o Ensure all costings are being checked diligently. o Check traveller’s files arriving within set timelines. o Maintain checklist updates o Authorisation of payment invoices. Liaise with the Finance Manager on invoicing and costings. · Ensuring that we run an efficient & profitable operation · Ensuring that our ground handling is operated according to the highest standards, through working closely with the Operations Team. · Quality Assurance of all guest travel documentation (quotes, invoices, vouchers and documentation packs) · Relationship Management: Internal Client, Guests, Suppliers, Colleagues · Constant Product Innovation & Development · Build and maintain relationships with our product supplier partners in order to maximize opportunities that benefit the business · Identify , provide feedback and recommend required product expansion, rejuvenation, termination etc based upon development and market demands · Develop and maintain awareness of industry and tourism trends and developments · Assist with complaints and disputes in order to reach mutually satisfactory resolutions with supplier’s pre, during and post travel. · Communicate information and training to colleagues regarding new product or destination related developments · Provide expert opinions &/ travel feedback as and when required on destinations, suppliers & products · Be available as required to provide help, assistance and cover for the 24 hour emergency cell phone |
Salary
R25 000 – R35 000 per month negotiable
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Chantel@armstrongappointments.com