CORE PURPOSE OF THE JOB 

To provide comprehensive administrative support to brokers within the respective Regions, ensuring efficient processing and management of Takaful policies, enhancing service delivery, and supporting overall business objectives.

MAIN FUNCTIONS OF THE JOB 

Policy Administration 

• Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements (SLAs) are met.
• Verifies and validates policy documentation to ensure compliance with regulatory and internal
• Maintains up-to-date policy records in the system, ensuring data integrity and
• Ensure that clients are onboard the iMAL
• Follows up FICA requirements if
• Follows up with the client on outstanding information and pending

Broker Support 

• Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
• Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
• Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
• Contacts clients in the absence of the Broker and/or Manager, not in an advisory

Claims Processing and Resolution 

• Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
• Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

Compliance and Reporting 

• Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal
• Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
• Identify areas for process improvement to enhance efficiency and

Qualifications:

• A diploma or bachelor’s degree in business administration, Insurance, or a related
• Certification in Islamic finance or Takaful will be an added

Experience:

• Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an
• Experience in customer-facing or broker support capacity is

Knowledge: 

• Understanding of Takaful principles, policies, and regulatory
• Proficiency in insurance
• MS Office
• Familiarity with customer service best practices

 A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.