CORE PURPOSE OF THE JOB

To manage the Virtual Branch processes and deliver exceptional customer service nationally while maintaining a positive and helpful image as this being the primary point of contact for customer queries and concerns thereby promoting the image of the Bank

MAIN FUNCTIONS OF THE JOB INCLUDE:

Attorney Trust Saver 

• Ensuring the relationship with the banks attorneys is managed
• Administration and Customer Service
• Attend to Account opening Process
• Attend to All Withdrawal Requests from Attorneys
• Capturing of All EFT Payments
• Processing of All GDA Profits
• Updating of GDA Profits for all ATS Accounts
• Preparation of Genex File to Finance
• Manage the administration, processing
• Payment of LPFF on A Monthly Basis
• Back up for the virtual forex
• Assist Ad hoc function (Monthly report and queries)
• Process monthly LPFF Recons and Submission of Report to the LPFF Board
• Sending of Monthly consolidated report to all Attorneys
• Attending to All Ad hoc requests from client SharePoint Bulk upload of Top 20 Trust
• Saver Balances

Transactional Banking Support 

• Support to Business Bankers and team regarding the system and client queries
• Assist with Mobile App/ Corporate Web queries and Bank as a public beneficiary-liaise with big 5 Banks to onboard Bank as a public beneficiary on their electronic
• Follow up on long outstanding ENC (Effects not cleared) transactions and prepare
• list for submission to other banks to resolve – to be done once a
• Check for duplicate payments, contact clients / branches to Action as per client request.
• Follow up on all emails to Online

QUALIFICATIONS 

• Diploma or Relevant Qualification in Customer Services Management or Banking will be required to meet the requirements of the role at the highest level of

PREFERRED EXPERIENCE

• A minimum of 3 – 5 years’ experience in a Customer Services Environment with at least a year in a senior
• Previous banking experience would be an added

KNOWLEDGE

• IMal
• Enterprise/Internet Banking/Corporate Banking/Mobile App
• Euphoria TMS
• Microsoft Office 365

 A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.